Dear <<First Name>>, in the first two months of this year alone, we’ve already welcomed over 200 new patients into our clinic. The number is overwhelming, and we are doing everything we can to provide these animals with the care they deserve. But there are days when it’s hard to keep our heads up—not just because of the stress, but because of the hostility we face. Just earlier this week, we were alerted to an injured street dog that needed immediate care. We rushed the dog into our clinic, where we discovered a complex front leg fracture and a dislocated shoulder. After carefully considering the situation and the severity of the injuries, we recommended an amputation—something we would, of course, have done free of charge. Instead of understanding, we were met with rejection. The person who had reported the dog to us disagreed, took the dog back, and rallied their friends to flood our clinic with negative reviews on Google. Within just two hours, we were hit with twelve 1-star reviews! To make matters worse, there were even threats made against our veterinarian and his family. This is the “gratitude” my team and I receive while we pour our hearts into caring for these animals every single day. We are hurt, we are disappointed, but we will not let this break us. Because the animals need us. I want to take a moment to thank you from the bottom of my heart for your unwavering support and for believing in us. Can you please help us by leaving a positive review on Google. Your kind words can help us push back against these unfair attacks and allow us to continue providing the best possible care for the animals who depend on us. | 
